Frequently Asked Questions

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Terms

Orders require payment in full prior to production.

All orders are custom-made upon order and are non-cancellable, non-returnable and non-refundable with the exception of manufacturer defects.

Lead Times

Machine serging - 4-6 weeks

Modern Edge - 4-6 week

Hand serging 6-8 weeks

Shipping

Prices include shipping to your nearest Rosedale Transport Warehouse.

https://www.rosedalegroup.com/locations/

We are also able to ship to a commercial recieving warehouse of your choice.

Shipping location confirmation is required at time of order.

Other Details

• All quoted rug sizes are approximate; allow +/- one inch
in width & length determined by the carpet style.

 

• Colour charts are not available for standard tape binding
and serging yarn.

 

• Every effort is made to balance the pattern; however,
pattern balance is not guaranteed.

 

• Serging yarn colors will be selected to match the
dominate color in the rug unless another colour is specified in the notes of
the order.

 

• Please note** not all finishes are available on all
styles as some finishes are not compatible with certain product types.